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Coronavirus Update

Public Health Announcement

Lake Geneva is open for business! The Wisconsin State mask mandate has been lifted, therefore, masks are encouraged but not required, that goes for our staff as well. We ask that if you choose not to wear a mask, that you please be mindful of those around you. If you do not have a mask and would like one, they are available complimentary at our Front Desk. Please be assured that the city of Lake Geneva and our staff are taking every necessary precaution for the safety of you, as our guest, during this health crisis.

We are now offering Mobile Check-In and Check-Out! We are making efforts for a more contactless experience:, which will also provide a faster and smoother processes. Please make sure we have your current email address to take advantage of these services.

To avoid possible crowding in our front parking lot and lobby at check-in, please feel free to contact us by Phone: 888-746-7371 or Text: 262-295-7850 to check the status of the lobby and your guest room when you get close to town. If your room is not ready when you arrive, you may still park and use the facility and we can send you a text when it is ready.

Our indoor and outdoor pool facilities are open daily from 9am-10pm, we ask that you practice social distancing when using when you can. There are no restricted capacity limits at this time. Our exercise facilities are open from 9am-11pm for up to 2 guests to use at one time.

By entering our doors, you agree that you will not hold our establishment responsible for any illness you may incur and you claim to have not had a fever or dry cough within the past 30 days. We are following the CDC wellness measurements and we ask that you do too.

Please be aware of the following changes if you are staying with us during this pandemic.

Current Arrival Procedures:

  • Masks are encouraged, but not required. If you choose to not wear a mask, please be mindful of those around you. If you do not have a mask and would like one, we do have them available complimentary at our Front Desk.
  • Please note that the hotel is obligated to report to corresponding authorities and reserve the right to refuse any person who fails to comply with these instructions upon entry to the hotel.

Please be assured that all hotel staff is thoroughly proactive in personal health management.

**If you experience the following symptoms – a fever, cough, difficulty breathing, sore throat and tiredness during your stay, please inform our hotel staff immediately.

New Sanitation & Safety Protocols:

  • Some of our Harbor Shores Management Team have completed an Online Fundamentals Training Course with an emphasis on SARS-CoV-2 / COVID 19 – This includes preventative, response, infection control and contamination control measures to known or potential infectious disease outbreak situations. Importance of proper cleaning and disinfection for health. GBAC protocol for response and remediation and use of PPE, tools and equipment.
  • All common areas are sanitized daily and frequently used areas, such as the front desk counter, is sanitized multiple times a day.
  • After a guest checks out of a room, it goes through a complete sanitation maintenance and sterilized with eco-friendly disinfectant that is safe for children and pregnant women.
  • We have also started using Nu Calgon coil cleaner and disinfectant on all of our guest room ptac units. This disinfectant will kill the virus if it would happen to be in the air in your guest room.
  • We have installed IWAVES into our common area HVAC units. This will kill any sign of the virus through our air/heat units in the lobby, meeting rooms, indoor pool, weight room and housekeeping areas.
  • We are accepting groups of all sizes to utilize our meeting and banquet rooms. Please inquire directly with our Sales Department at [email protected] for more information about hosting an upcoming event.

As we continue to support our customers, the health and safety of our employees remains our top priority. Our Harbor Shores Team has been working hard and is doing everything necessary to keep our doors open as we deal with this worldwide challenge.

We appreciate your cooperation and assistance in this very serious matter as we all work together to fight this COVID-19 pandemic.

All our best and we hope to see you soon!

~ The Harbor Shores Management Team

Stay informed on COVID-19 with the following resources: 

Some things to do to enjoy a memorable getaway:  

For a list of upcoming events in the area: CLICK HERE

For further questions you may Email or call us directly at 888-746-7371


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